Image resolution is denoted in pixels per inch (PPI). We require a minimum PPI of 100. Anything lower than that results in blurry, subpar images. The larger the image size, the higher the PPI must be, as well. Note that if your PPI is too low for the selected image size, our site will display a message under the image informing you that the image quality does not meet the PPI requirement.

You want your framed objects to last for decades and to look great during that time. To help ensure that’s possible, we use the highest-quality materials possible. That includes acid-free foamboard, mat board, ink, printing paper, and more. We also use ACRYLITE gallery framing grade plexi glass as the highest quality acrylic sheet for the framing market.

Our giclee prints are created using ultra-high-quality paper and ink to ensure your prints last as long as possible.

Each custom frame is made from 100% natural wood types tested and used throughout the framing industry for many years.

If you’re located in the continental United States, you can expect to receive your frame/framed art within one to two weeks of placing your order. Alaska and Hawaii residents, as well as international customers, should discuss delivery expectations at the time of their order. Need your framed art delivered faster? Choose our expedited service! For a small fee, we can offer a one-week turnaround.

We strive to exceed your expectations and deliver the best possible experience. We also guarantee your satisfaction. If you’re not satisfied, let us know and we’ll do our best to make it right. However, we only offer returns and refunds if an incorrect frame is sent to you, or your frame arrives damaged. Have questions about returns or exchanges? Get in touch with our customer service team.

Before shipping anything, make sure to drop us an email to let us know what you’re shipping and when. We also recommend sending the layout page with your dimensions after designing your finished product to help ensure accuracy.

Your artwork is precious. Make sure that you pack it well. We also recommend that you insure your package before sending it in case of loss or damage (WeFraming.com is not responsible for items lost or damaged in shipping).

We take great care to ensure that every shipment is packed carefully to help prevent damage during transit. However, accidents can still happen despite our best efforts. Because of that, we insure every shipment (from us to our customers). If your package is damaged or lost during shipping, we will immediately rebuild your frame and ship it to you at no additional cost. Your satisfaction is always our priority.

Note that if you’re sending a package to us, you should insure it before sending it. We also recommend emailing us to alert us that the package is on its way. We are not responsible if your package is lost or damaged on its way to us.

We use materials suitable for fine art and guarantee our giclee prints. We print using Epson P9000 and P11800 printers for high-quality, accurate reproductions. To ensure that we’re able to print at the highest quality, please submit images/photographs in JPG, TIFF, or PNG format. Note that there may be slight color differences in the finished print and the colors displayed on your computer monitor. To ensure the best result, make sure to set your output as Adobe (1998) RGB color space. Uploaded images should be at least 100 PPI to ensure print quality.

Want us to create a custom frame and ship it to you for at-home mounting? Accurate measurements are critical. Measure your artwork’s length and width with a ruler or tape measure. Please bear in mind the following when measuring and ordering:

1. All measurements should be accurate to within 1/8 of an inch.

2. When you choose not to mat your artwork, the frame will cover 1/4 inch from the edge of artwork all around.

3. When you choose to add a mat as a window, the matting will cover 1/8 inch from the edge of artwork all around.

4. If you choose to float your artwork on the mat there is no change.

Want to transform a photograph into a work of art? Need to reproduce a piece of art? We can print your artwork on canvas and then stretch it to achieve the results that you want. We offer matte canvas and satin canvas.

Matte Canvas
For high-contrast images with complex color combinations or images with very dark colors, we recommend matte canvas, which offers an ultra-low glare finish.

Satin Canvas
Satin canvas offers a softly reflective surface (this is not a glossy finish). Our satin canvas is an acid-free, lignin-free, heavyweight, cotton-poly blend and features a natural texture.

Both matte and satin canvas options are designed for durability and true-to-life color representation and will last for years without cracking or warping.

We offer several types of canvas stretching/wrapping to help you get the best results.

Regular Wrapping: Your image is centered on the front, with either a white or black canvas border shown on the sides. Note that you can choose your preferred canvas color during the customization process.

Gallery Wrapping: With gallery wrapping, the image wraps around the sides of the canvas. There is no white or black border, but you also lose some of the image when the canvas is framed.

Yes, both regular wrapping and gallery wrapping are suitable for use with frames. You can choose regular frames or opt for floater frames. Note that if you choose a floater frame, the canvas will sit 1/8 inch lower than the frame’s surface and 1/4 inch away from the frame on all sides.

We’re happy to work with artists in multiple disciplines, from graphic artists to traditional painters and everything in between. We offer full freedom to artists to deliver on their customers’ expectations, as well. Get in touch today to discuss our artist deals and discounts, as well as to learn more about how we empower you to wow your clients.

We work with clients with orders ranging from one piece of custom-framed art to those who need to decorate entire facilities, including corporate offices, hotels, and more. Contact us today to discuss your volume needs and learn more about our bulk discounts. Please email us before placing a bulk order.

Have questions? Need clarification on something? We love to connect with our customers. You can email us directly at support@weframing.com, call us at +1 877 360 9997, or you can share your messages or opinions with our customer service team, and we will get back to you as soon as possible.

We get it. Sometimes things come up that change your plans. You’re able to cancel your order within 24 hours of placing it. After that, we may not be able to cancel your order depending on where it is in production/processing. If it has been over 24 hours, contact us to discuss your order.

We strive to create long-lasting relationships with our customers. We want to be your first choice when it comes to custom framing! We also appreciate your business. As a token of our appreciation, we give you reward points with every purchase. You can use your points to reduce the cost of an order, or even save them and get a free frame! Sign up as a member with WeFraming and start enjoying the benefits right away.

Yes, we want you to share the custom-framing love! All you need to do is purchase the amount you want to gift. We’ll give you a code to send to your family member or friend and they can redeem it through our website.

Yes, we’re happy to accommodate split orders. Once you place your order, get in touch to discuss your shipping needs. We’ll handle everything on our end to ensure your frames and prints arrive where you need them.

Yes, we do. You’ll need to email us copies of your resale certificates or other forms proving exemption from taxes and we’ll adjust everything on our end.

Currently, we only offer standard shipping within the continental United States (excluding Alaska and Hawaii). International customers, as well as customers in Alaska and Hawaii, can email us to discuss their order/shipping needs.